Return & Refund Policy

Shiny Cards LLC
Website: www.shopshinycards.com
Email: info@shopshinycards.com
Last Updated: October 12, 2026

Thank you for shopping with Shiny Cards LLC! We want every customer to have a positive experience when purchasing Pokémon trading cards, squishies, and collectibles.

Please review our Return & Refund Policy before placing your order.

1. All Sales Are Final

All purchases made through Shiny Cards LLC are considered final sale, except when an item arrives damaged, defective, or incorrect, or when a return or refund is required by applicable law.

We generally do not accept returns or exchanges for:

  • Changes of mind or unwanted purchases.

  • Pokémon trading cards, sealed trading card products, or collectibles.

  • Squishies, mystery toys, and novelty merchandise.

  • Opened, used, or altered products.

  • Items purchased as preorders, except as described below.

This policy does not limit any rights or remedies provided by applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery, whenever reasonably possible.

Email info@shopshinycards.com with:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging, if available.

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

The seven-day reporting request does not limit any rights you may have under applicable law.

3. Pokémon Trading Cards and Collectibles

Due to the collectible nature of trading cards and sealed merchandise, all sales are generally final.

Minor manufacturing variations, factory packaging imperfections, and ordinary differences in print quality are not automatically considered defects.

However, if an item is materially damaged, defective, incorrectly described, or not the item ordered, please contact us so we can review the situation.

Any applicable legal rights remain in effect.

4. Squishies and Mystery Products

Squishies, mystery toys, and similar collectibles are generally final sale.

For mystery or surprise products, the specific character, color, design, or variation received may differ unless the product listing explicitly guarantees a particular item.

Receiving a different mystery variation than hoped for is not, by itself, grounds for a refund.

If the item is damaged, defective, or incorrect relative to the product listing, contact us for assistance.

5. Preorders and Cancellations

Preorders are charged at checkout and are generally considered final sale, subject to applicable law.

Estimated shipping dates are provided on product listings and may change due to supplier, manufacturer, or shipping delays.

If we cannot fulfill a preorder, we will offer an appropriate resolution, including a refund when required.

If a delay requires us to obtain your consent or offer cancellation and a refund under applicable law, we will provide those options.

Customers may contact us at info@shopshinycards.com to request cancellation before shipment. Requests will be reviewed, but cancellation is not guaranteed unless required by law.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Processing times depend on the payment provider and financial institution.

Any refund required by applicable law will be issued within the legally required timeframe.

7. Return Shipping

Please contact us before returning merchandise.

Do not send items back without return instructions.

If we authorize a return because an item is damaged, defective, or incorrect, we will provide instructions and explain any applicable shipping arrangements.

We will cover return shipping costs when required by law.

8. Lost or Missing Orders

If your order has not arrived, please contact us at info@shopshinycards.com.

We will review the shipment status and work with you to determine the appropriate resolution.

Please also review our Shipping Policy for additional information.

9. Contact Information

For questions about returns, refunds, damaged items, or preorders, contact:

Shiny Cards LLC
Email: info@shopshinycards.com
Website: www.shopshinycards.com

We appreciate your business and thank you for supporting Shiny Cards LLC!